In one of our recent blogs we covered the statistic that 70% of customers take their business elsewhere due to poor customer service. This got us thinking - what is more important for a business: sales or customer service? Clearly, generating sales is vital for any business. Unless you are running a business for the good of your health, or

Research has found that 70%* of customers who take their business elsewhere leave due to poor customer service. This statistic should be enough to make any business take a step back and review the level of customer service they provide.   We all know that gaining new clients is a difficult, time consuming and often costly task. In fact, statistics generally