Monthly Archives: January 2016

Sales vs Customer Service – What’s More Important?

In one of our recent blogs we covered the statistic; that 70% of customers take their business elsewhere due to poor customer service. This got us thinking – what is more important for a business, sales or customer service?

Clearly, generating sales is vital for any business. Unless you are running a business for the good of your health, or […]

By |January 27th, 2016|News|0 Comments|

70% of customers leave due to poor service

Research has found that 70%* of customers who take their business elsewhere leave due to poor service, this statistic should be enough to make any business take a step back and review the level of customer service they provide.  

We all know that gaining new clients is a difficult, time consuming and often costly task. In fact, statistics generally suggest […]

By |January 19th, 2016|News|0 Comments|